課程規劃
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8/1-Customer Relationship Maintenance (Day 1)
1. Reconnecting With Clients
● Meeting and greeting new and returning clients
● Small talk using memorable details
● Develop conversations using previously discussed topics
( Pair performance：Meeting, greeting, and handshakes done with certain participants acting as returning foreign clients)
2. Keep Returning Customers Happy
● Articulation skills to be welcoming and friendly
● Using words with positive tones
● Business etiquette and professionalism
(Group performance：Multiple people per group engaging in conversations must begin in small talk while remembering old details)
3. Cultural Sensitivity
● Member gain member to gain more clients
● Show good intentions
● Language to make yourself memorable
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8/8-Internal Negotiation (Day 2)
1. Internal Negotiation Logistics
● Know which coworker or superior you are negotiating with
● Understand your leverage
● Knowing expectations of both sides
(Pair performance：Try negotiating with a partner that works in the same department using language learned)
2. Starting Positions
● Language for negotiation preparation
● Identify areas of compromise
● How internal negotiations are different
(Group performance：Multiple people per group engaging in a negotiation about budgets)
3. Points of View (part1)
● Making suggestions
● Making proposals
(Pair work：Try giving suggestions to each other using language with higher success rates)
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8/15-Internal Negotiation＆Email Writing (Day 3)
1. Points of View (Part 2)
● Rejecting proposals
● Making compromises
● Navigate difficult negotiation with coworkers or superiors
(Pair performance：Rejecting and compromising on a difficult project using proper language)
2. Q&A and Closing
● Asking key questions
● Finalizing the international negotiation
(Group performance：Conduct a large negotiation that requires usage of all negotiation language)
3. Email Writing
● Effective email structure and arrangement
● Constructing final negotiation summary in an email
(Pair work：Create an email based on the negotiation group performance)
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*以上課程內容，本基金會將依實際情況保留彈性調整之權利。